General Conditions
BUY
Buy in ps-dive.com it's very simple. Just follow these steps:
Delete the category and subcategory where the product(s) you want to purchase is located.
Visualize the product(s) you are interested in/n. With one click you will get an magnification of the photo; some products have several photographs. You can also consult its description, composition, reference and price.
Select a product, the number of units and add the item to the basket. You can then choose to continue buying or processing an order.
if you want to keep shopping, repeat the process. If you want to place the order, click the place order button to start the purchase process.
Induce all requested data, shipping address, and billing address, and make sure they are correct.
Select a payment method: Visa, PayPal or Bank Transfer.
Confirm the order and proceed, where appropriate, to payment.
You will receive an email confirming your order.
Who is PS-dive?
La titularidad de este sitio web https://ps-dive.com/, la ostenta PS SUBDIVE.SL, provista de NIF: B33954074 e inscrita en el Registro Mercantil de Asturias; y cuyos datos de registro son: Tomo 3679, folio 42, hoja numero AS-37751 y cuyos datos de contacto son:
Dirección fiscal:
Francisco Rodríguez Álvarez 8 bajo derecha
33201 Gijón
Asturias
Correo electrónico de contacto:
ps-dive@ps-dive.com
What does PS-dive do?
PS-dive.com is an online commerce, which sells products and materials related to underwater activities, such as underwater fishing, freediving, diving, etc...
In which countries can you buy online?
Recomp you can now make your purchase in Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.
" FOR COMMERCIAL POLICY REASONS, NO DIRECT ONLINE SALES TO CUSTOMER ARE MANAGED IN SPAIN, PLEASE GO TO YOUR USUAL STORE"
Rebate items with the indication "exhausted"?
If an item is sold out, we will try to replenish it as soon as possible. If there was no stock, on the web it would indicate that it is exhausted.
Will I receive the same product I see in the photo?
Ysy.
Is it possible to receive periodic information in my email with the latest news and offers of your domain name?
y. Simply access "Newsletter" you will receive information about the latest news from PS-dive.
Can I unsubscribe from your domain name newsletter?
In the "Newsletter" section you can easily unsubscribe. Cover the data and select "send".
How can I make sure I have made my purchase well?
Once your order is placed, you will receive a confirmation email. If you don't receive it, contact ps-dive@ps-dive.com
Can I remove any items from my order?
y. From the shopping cart you can delete the items you do not want as long as you have not processed the order.
Can I cancel my order?
Si, you can cancel your order by calling our customer service phone: 0034 630905940
What should I do if I get a defective item?
ps-dive.com so sells items in perfect condition, so if, exceptionally, you get an item with a defect please contact
What should I do if I get an item wrong?
i on occasion, by mistake, you get an item that you haven't ordered, contact ps-dive@ps-dive.com
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What payment method can I use to make my purchase?
Repend the following means of payment: Visa, American Express, Mastercard, PayPal and Bank Transfer.
Why can my credit card be declined?
It card may be declined for one of the following reasons:
- The card may be expired. Make sure your card doesn't exceed the validity date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- You may be incorrect for some data entered. Verify that you have filled in all the required fields correctly.
Is it safe to use my credit card on the web?
so, the data is transmitted in SSL encrypted form. The payment system will be made through the secure payment gateway PayPal.
SENVIOUS AND RETURNS
Where can I receive my order?
You can receive it at the address of your choice (home, work, etc
Can the country of delivery be different from the country of purchase?
The country of delivery always has to match the country of purchase.
How long will it take for my order to arrive?
so you live on the peninsula, the delivery time is 5 working days, unless the order is placed on Saturday, Sunday or public holiday, in which case the order will be processed on the first working day after the day of placing the order. For destinations such as the Canary Islands, the Balearic Islands, Ceuta and Melilla, and the rest of Europe the delivery time is approximately 10 days.
How much do I have to pay for shipping costs?
Depending on the weight of your products and the area where you live the website will calculate the shipping cost, which you can see broken down.
How do I know where my order is?
To know the status of your order, you can follow the tracking that will reach your customer email.
What is the home delivery process?
We will send you a confirmation email when your order is leaving the warehouse and the carrier will contact you to inform you of the delivery of the order.
DEVOLUTIONS
How should I return an item?
To request an online return with pick-up at your home write to us at the address ps-dive@ps-dive.com specifying the order number (which you will find in the order confirmation email), an address for collection and the details of the items you want to return.
Tra checking the data, we will send a carrier within 72 hours (whenever possible). To complete the collection, the transport company will contact you.
What is the deadline to be able to make a return?
For any return, you have a period of fourteen days from the placing of the order.
Do I have to pay anything for my return?
Revery returns ps-dive.com are always free.
How will I receive the amount of my return?
Once the return is approved, you will receive the amount in the same way that you made your purchase.
When will I receive the amount of my return?
Tras approve the return (items must be in perfect condition and have the internal labels) you will receive a confirmation email indicating that the amount will be credited to your account (the same payment method you used to pay) in a few days. Remember that credit card membership always depends on your bank.
What to do if my return amount is incorrect?
Requit us at ps-dive@ps-dive.com solute the problem as soon as possible.
ps-dive.com reserves the right to refuse returns communicated or shipped outside the deadline, or items that are not in the same condition in which they were received.